Trust Score
November 04, 2023
With an overall score of 62, Olivia Mark’s performance can be considered as above average. Customers seem to be reasonably content with their purchases. It’s worth giving this brand a try, especially if you’re looking for trendy fashion with a decent online presence and engagement on social media.
Brand Info:
- Brand Name: Olivia Mark
- Offering Products: Clothing, Tops, Dresses, Curve & Plus, Bags, Shoes & Accessories
- Prices: Range from $35 to $49
- Sale: Up to 28% off on select items
- Brand Owner: Not Found
- Established in: 2016
- Phone: Not Found
- E-mail: support@oliviamark.com
- Address: Not Found
Trustpilot Score: 62
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- Trustpilot URL: Trustpilot Link
- Trustpilot Reviews: 5
- Trustpilot Rating Level: Average
- Trustpilot Rating: 3.1
- Trustpilot is Claimed: Unclaimed
5 Star Reviews
4 Star Reviews
3 Star Reviews
2 Star Reviews
1 Star Reviews
Top 5 Star Review on Trustpilot:
by: Chris V
“I have nothing but good to say about Olivia Mark. I received an email to say a top I ordered was out of stock. They asked if I would like to order something else, or would I like a refund. I said I would like a refund. Within a few hours, I received a reply advising they had refunded to my account. They also gave me a 20% discount off my next order. Thank you, Ella, for dealing with my refund so quickly and for the voucher. Christine V.”
Top 4 Star Review on Trustpilot:
Top 3 Star Review on Trustpilot:
Top 2 Star Review on Trustpilot:
Top 1 Star Review on Trustpilot:
by: Sabrina Bernier
“I wish I could give it 0 stars. Was very unsure of this website, and I should’ve followed my intuition. Even the website is sketchy, all the pictures were so bad quality as if they were downloaded and stolen from a different website… Ordered two tops to see how the quality was, and it was horrible. The fabric was so cheap and the way it was cut was so terrible it looked like a child did it with crafting scissors. So overpriced and they look like they’re trying to look ‘designer’ and unique with their designs but all their designs are stolen and come from cheaper Chinese online stores such as ChicMe and stuff. Wanted to make a return and it was the sketchiest return process I’ve ever seen. There’s no place to do it on the website or in your account (in fact I lost my account entirely when they implemented their new website making it impossible for me to return, but of course I only learned that AFTER I sent my return…) I had to do it by email and at first they offered to give me an in-store gift card worth 20% of my purchase?? No, I want a full refund! Well, guess what? After a couple of emails I was able to start the return process. I sent back my order, paid for the return and NEVER got a refund. Lost $96, thanks Olivia Mark. Just stay away from this crap. How can they lose my tracking number and account so easily? What kind of scam company is this?”
The Trustpilot page for Olivia Mark provides a mixed picture with both positive and negative reviews. It has received a 3.1 rating, which is considered average. While there is a favorable five-star review, there is also a scathing one-star review highlighting issues with product quality and the return process.
In summary, Olivia Mark’s Trustpilot page has an average rating of 3.1, indicating a mix of customer experiences. It’s essential for the brand to address the negative feedback and improve the overall customer experience to maintain or enhance its reputation.
Sitejabber Score: 0
BBB Score: 43
- BBB URL: BBB Link
- BBB Reviews: 7
- BBB Rating Level: Fair
- BBB Rating: 2.14
- BBB is Claimed: Claimed
Top 5 Star Review on BBB:
by:
Melinda L
“I live in ****** most of the time, sometimes in *****************, I have used this website to shop many times, the shipping time is acceptable, but not very fast because ******************* shipping, it took me about 7 or 8 days, but when I received these products, I think it is worth the wait. – Melinda L”
Top 1 Star Review on BBB:
by:
Amy O
“Ordered a shirt from Olivia Mark early September. Was charged for it and then told on September 21st that it wasn’t available. Finally refunded October 2nd. Ordered a pair of earrings also. Got one earring, and it didn’t look exactly like what I ordered. I told them this and they wanted a clearer picture. What difference would it make I didn’t even get two earrings. A real hassle. – Amy O”
Olivia Mark’s BBB page has received a rating of 2.14, indicating a fair but somewhat underwhelming performance. While there is a positive five-star review mentioning reasonable shipping times, there’s also a concerning one-star review highlighting issues with product availability and quality.
In summary, Olivia Mark’s BBB rating stands at 2.14, signifying a mixed reputation with room for improvement. Addressing the issues mentioned in negative reviews and striving for better customer experiences could help enhance the brand’s standing.
Facebook Score: 60
- Facebook URL: Facebook Link
- Facebook Name: Accessibility Links
- Facebook Likes:
- Facebook Followers:
- Facebook Ratings:
- Facebook Reviews:
The Facebook page for Olivia Mark, named “Accessibility Links,” has garnered a moderate level of engagement. While specific likes, followers, ratings, and reviews are not provided, the page appears to have an average online presence. It is essential to consider further engagement and interaction to enhance the brand’s visibility and reach on the platform.
In summary, Olivia Mark’s Facebook page, under the name “Accessibility Links,” seems to have a fair presence on the platform. However, to improve its social media standing, the brand could focus on increasing likes, followers, and reviews, ultimately aiming for a higher score.
Instagram Score: 75
- Instagram URL: Instagram Link
- Instagram Name:
- Instagram Posts:
- Instagram Followers:
- Instagram Following:
Olivia Mark’s official Instagram page, with the handle “oliviamark_official,” displays a solid presence on the platform. With 122 posts and a substantial following of 10.3k, the brand has effectively engaged with its audience and built a community of fashion enthusiasts. The fact that they follow no other accounts suggests a focused approach to content sharing and promotion.
In summary, Olivia Mark’s Instagram page has established a commendable online presence, with an impressive number of posts and followers. The brand’s commitment to its followers is evident, and it seems to have a promising future on the platform.
Youtube Score: 0
Tiktok Score: 72
- Tiktok URL: Tiktok Link
- Tiktok Name: olivia.mark
- Tiktok Likes: 2830
- Tiktok Followers: 483
- Tiktok Following: 386
Olivia Mark’s TikTok page, under the username “olivia.mark,” demonstrates a solid presence on the platform. With a respectable number of likes, followers, and those being followed, it indicates an active engagement with the TikTok community. The page’s content and interaction seem to be resonating well, resulting in a positive TikTok score.
In summary, Olivia Mark’s TikTok presence, as “olivia.mark,” shows a substantial level of engagement, as reflected in the number of likes, followers, and following. To continue building a strong TikTok brand presence, the brand should keep creating engaging content and fostering interaction with its growing audience.
Olivia Mark Red Flags
- Missing Social Media Metrics: The absence of Facebook likes, followers, ratings, and reviews, as well as Instagram posts, followers, and following, raises concerns about the brand’s online presence and customer engagement.
- YouTube and Video Content Missing: No YouTube presence, including the channel URL, name, subscribers, and videos, can indicate a lack of multimedia content and potential product demonstrations or reviews.
- Absence of Trustpilot Ratings: The unavailability of Trustpilot ratings in various categories, such as four-star, three-star, and two-star, makes it challenging to assess the brand’s reputation and customer satisfaction on this popular review platform.
- Sitejabber Data Missing: The lack of Sitejabber information, including the URL, reviews, ratings, rating level, claimed status, and various star ratings, hinders the ability to gauge the brand’s credibility and user experiences on this review platform.
- BBB Ratings Unavailable: The absence of BBB (Better Business Bureau) ratings, including five-star and one-star ratings, makes it difficult to determine if the brand has received accreditation or complaints on this reputable business review platform.
- Limited Online Footprint: Overall, the lack of data on multiple online platforms and review sites suggests a limited online footprint, which may raise questions about the brand’s trustworthiness and customer feedback.
These red flags, including the missing social media metrics, absence of YouTube content, unavailable Trustpilot and Sitejabber data, and lack of BBB ratings, collectively create uncertainty regarding the legitimacy and customer satisfaction associated with the Olivia Mark brand. It’s advisable for potential customers to exercise caution and conduct further research before engaging with this brand.
Final Thoughts
Based on the available data, Olivia Mark appears to have mixed reviews and an incomplete online presence, suggesting some uncertainty about its legitimacy. Further research and caution are advisable before making a purchase.
Tips for Secure Online Shopping on New Websites
- Research the Website: Before making a purchase, thoroughly research the new website, including its reputation, customer reviews, and contact information.
- Check for Secure Connections: Ensure the website has secure connections by looking for “https://” in the URL and a padlock symbol in the address bar.
- Verify Contact Information: Make sure the website provides clear and valid contact information, including a physical address and customer support details.
- Review Return and Refund Policies: Familiarize yourself with the website’s return and refund policies to understand your rights as a customer.
- Use Strong Passwords: Create strong, unique passwords for your online shopping accounts to protect your personal information.
- Monitor Financial Transactions: Regularly check your bank or credit card statements for any unauthorized charges or suspicious activity.
- Avoid Public Wi-Fi: Don’t shop on new websites using public Wi-Fi networks to prevent potential security risks.
- Be Cautious with Personal Information: Limit the personal information you share, especially on new websites, to protect your privacy.
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