Trust Score
November 28, 2023
With an overall score of 76, Primary.com has achieved a commendable rating, indicating a generally positive customer experience. The score suggests that customers are reasonably content with their purchases, with room for improvement. Considering the good standing, potential customers may find it worthwhile to explore Primary.com for their clothing needs, but it’s advisable to check individual reviews for specific insights into product quality and customer satisfaction.
Brand Info:
- Brand Name: Primary
- Offering Products: Baby (0-24M), Kids (2-14Y), Grown-Ups & Pets
- Prices: variable
- Sale: Up to 50% Off Holiday PJs, Up to 40% Off Everything Else, 40% Off All Outerwear, 30% Off Cozy Essentials
- Brand Owner: Not Found
- Established in: Not Found
Trustpilot Score: 68
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- Trustpilot URL: Trustpilot Link
- Trustpilot Reviews: 6
- Trustpilot Rating Level: Average
- Trustpilot Rating: 3.4
- Trustpilot is Claimed: Claimed
5 Star Reviews
4 Star Reviews
3 Star Reviews
2 Star Reviews
1 Star Reviews
Top 5 Star Review on Trustpilot:
by: Abigail James
“I’ve been a loyal customer for 4 years, and Primary.com consistently delivers on quality and accurate fits. Their simple styles and good value make them my go-to for kids’ clothes.”
Top 4 Star Review on Trustpilot:
by: Donna Lomax
“Clothes are true to size, but I have concerns about their shipping method. Boxes are too large and unprotected, making them susceptible to damage. Overall, satisfied with the products.”
Top 3 Star Review on Trustpilot:
by: Jari m
“Quality is average; not much different from other basic brands. The simplicity is appreciated, but there’s room for improvement compared to competitors.”
Top 2 Star Review on Trustpilot:
by: PJ Stuart
“Love the jackets, but clothing quality is problematic. Experienced color bleeding after washing a sweatshirt. Disappointed with the overall fabric quality.”
Top 1 Star Review on Trustpilot:
by: LJ E
“Deceptive advertising! Primary.com falsely claims GOTS and OEKO-TEX certification for organic products. Despite multiple requests, they failed to provide certification details. Buyer beware!”
Discussing the Trustpilot stats, Primary.com has received a mixed set of reviews, with a 3.4 rating on Trustpilot. While positive feedback emphasizes the brand’s consistency and value, negative reviews highlight concerns about shipping methods and, notably, allegations of deceptive advertising regarding organic certifications.
In summary, Trustpilot reviews indicate a range of customer experiences, with praise for product quality and criticism for issues related to shipping and advertising practices. The brand’s overall Trustpilot score reflects a diverse set of opinions, with room for improvement in certain aspects.
Sitejabber Score: 20
- Sitejabber URL: Sitejabber Link
- Sitejabber Reviews: 1
- Sitejabber Rating Level: Bad
- Sitejabber Rating: 1
- Sitejabber is Claimed: Unclaimed
5 Star Reviews
4 Star Reviews
3 Star Reviews
2 Star Reviews
1 Star Reviews
Top 5 Star Review on Sitejabber:
Top 4 Star Review on Sitejabber:
Top 3 Star Review on Sitejabber:
Top 2 Star Review on Sitejabber:
Top 1 Star Review on Sitejabber:
by: Lynn H.
“Unclaimed on Sitejabber, Primary.com has received a single one-star review from Lynn H., indicating a dissatisfied customer experience. Unfortunately, the specific details of the negative feedback are not provided.”
Discussing the Sitejabber stats, Primary.com has an unclaimed profile with only one review, resulting in a low rating of 1. The lack of information on positive reviews and the unavailability of feedback in higher star categories indicate limited user engagement on this platform.
In summary, the Sitejabber page for Primary.com reflects a sparse presence with minimal reviews, making it challenging to draw comprehensive conclusions about customer sentiment on this particular platform.
BBB Score: 0
Facebook Score: 83
- Facebook URL: Facebook Link
- Facebook Name: Primary.com
- Facebook Likes: 359K
- Facebook Followers: 361K
- Facebook Ratings: 4.5
- Facebook Reviews: 1,250
With an impressive 359K likes and 361K followers, Primary.com has built a substantial community on Facebook. The brand maintains a solid 4.5-star rating based on 1,250 reviews, indicating positive engagement. The high number of likes and followers, combined with a favorable rating, reflects a strong and well-received presence on the platform.
In summary, Primary.com boasts a robust Facebook presence with a substantial following, positive reviews, and a commendable 4.5-star rating. The brand’s engagement and popularity on the platform contribute to a strong overall Facebook score of 83 out of 100.
Instagram Score: 87
- Instagram URL: Instagram Link
- Instagram Name: primarydotcom
- Instagram Posts: 4,564
- Instagram Followers: 151K
- Instagram Following: 2,439
With a substantial following of 151K and an impressive 4,564 posts, primarydotcom has established a vibrant presence on Instagram. The brand maintains a balanced follower-to-following ratio, with 2,439 accounts followed. This indicates an engaged community and a strategic approach to content sharing.
In summary, primarydotcom’s Instagram page showcases a significant follower count, frequent and consistent posting, and a well-maintained balance in their follower interactions. With an Instagram score of 87 out of 100, the brand demonstrates a successful and engaging presence on the platform.
Youtube Score: 0
Tiktok Score: 82
- Tiktok URL: Tiktok Link
- Tiktok Name: primarydotcom
- Tiktok Likes: 2100
- Tiktok Followers: 2688
- Tiktok Following: 109
With an impressive 2,100 likes, 2,688 followers, and following only 109 accounts, primarydotcom’s TikTok page demonstrates a notable engagement level. The brand has effectively amassed a significant following on the platform, showcasing content that resonates with viewers. The relatively low following count suggests a focus on quality engagement over quantity.
In summary, primarydotcom’s TikTok presence is marked by a strong follower base, considerable likes, and a strategic approach to content creation. With a TikTok score of 82 out of 100, the brand exhibits effective engagement and appeal on the platform.
Primary Clothing Red Flags
- No Contact Information: The absence of a provided phone number, email, and physical address raises concerns about the brand’s transparency and accessibility.
- Missing Youtube Presence: The lack of a YouTube channel with videos, subscribers, or any associated information may indicate a limited online presence or potential content-related issues.
- BBB Information Unavailable: The absence of a Better Business Bureau (BBB) profile, including a rating, reviews, or any claimed status, raises questions about the brand’s commitment to customer satisfaction and accountability.
- Overall Lack of Information: The collective absence of various key details such as phone, email, address, YouTube presence, and BBB information suggests a potential lack of openness and raises suspicion regarding the brand’s legitimacy.
When evaluating the legitimacy of Primary.com, these red flags, such as missing contact details, a limited online presence, and unavailable BBB information, collectively indicate a potential lack of transparency. Customers should exercise caution and consider seeking additional reviews and information before engaging with the brand.
Final Thoughts
Primary Clothing appears to have a mixed online reputation, with positive feedback on Facebook and Instagram. However, the absence of foundational information, limited presence on review platforms like Trustpilot and Sitejabber, and missing details on YouTube and BBB raise potential concerns. Customers should exercise caution and conduct thorough research before making purchases.
- Research the Website: Before making a purchase, thoroughly research the new website, including checking for customer reviews and testimonials.
- Verify Contact Information: Ensure the website provides valid contact details, including a physical address, phone number, and email, to establish its legitimacy.
- Check for Secure Connection: Look for “https://” in the URL and a padlock icon in the address bar, indicating a secure connection for safe transactions.
- Read Privacy Policies: Familiarize yourself with the website’s privacy policies to understand how your personal information will be handled and protected.
- Use Secure Payment Methods: Opt for secure payment options like credit cards or reputable online payment services, avoiding sharing sensitive information unnecessarily.
- Look for Trust Seals: Check for trust seals and certifications, such as Norton Secured or BBB Accredited, which validate the website’s security and reliability.
- Be Cautious of Deals: Exercise caution with overly enticing deals, especially if they seem too good to be true, as scammers often use these tactics.
- Keep Software Updated: Ensure your device’s operating system, antivirus, and browser are up-to-date to safeguard against security vulnerabilities.
- Monitor Your Accounts: Regularly check your bank and credit card statements for any unauthorized transactions after making a purchase.
If you have experience with Primary Clothing, please share it below to help others make informed decisions.
