Trust Score
January 25, 2024
Cherley, a fashion brand offering a variety of clothing options, appears to evoke mixed feelings among customers. While some praise its prompt customer service and helpful exchange policies, others express dissatisfaction with product quality, return processes, and communication. Despite this, Cherley has potential for improvement.
The overall score of 47 suggests that Cherley’s performance is somewhat below average. While some customers seem satisfied with their purchases, others have encountered issues. It may be advisable for potential buyers to exercise caution and thoroughly research the brand before making a purchase, considering both positive and negative reviews.
Brand Info:
- Brand Name: Cherley
- Offering Products: Mini Dresses, Sets
- Prices: Range from $29.99 to $69.99
- Sale: Buy 1 Get 1 Free
- Brand Owner: Shenzhen Tongfei E-Commerce Co., Ltd
- Established in: Not Found
- Phone: Not Found
- E-mail: support@cherley.com
- Address: Branch Office: Shenzhen Tongfei E-Commerce Co., Ltd, Branch Address: 710J, Haosheng Business Center, Dongbin Rd, Nanshan Street, Nanshan, Shenzhen
Trustpilot Score: 44
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- Trustpilot URL: Trustpilot Link
- Trustpilot Reviews: 202
- Trustpilot Rating Level: Poor
- Trustpilot Rating: 2.2
- Trustpilot is Claimed: Claimed
5 Star Reviews
4 Star Reviews
3 Star Reviews
2 Star Reviews
1 Star Reviews
Top 5 Star Review on Trustpilot:
by: Doris Masie
“I’ve never bought anything from Cherley, and I tried this time. I had a mistake with the size, and when I realized, I emailed them to fix it before the dress arrived. They did it immediately, and I received my dress in the correct size. I’m in love with the dress, the quality, and it is accurate to the images. I will buy it again because this was a gift for my cousin.”
Top 4 Star Review on Trustpilot:
by: Konul Bayramova
“The first product I ordered didn’t fit me, and I wrote an email to change it. However, they offered me a half-price policy where I could buy a new one with a 50% discount and keep the previous one. That was very helpful to me. On the other hand, prices are not too expensive based on the quality of the product. Only shipping fees are higher. Generally, everything went well.”
Top 3 Star Review on Trustpilot:
by: Mika Ve
“I attempted to cancel my order 2 hours after it was confirmed due to personal reasons, so I emailed them. The answer came 2 days later with ‘We are sorry, but the item has been shipped so we cannot go through with the cancellation,’ which is exactly why I had tried to cancel before it was shipped and they still shipped it (It was shipped 2 days after I had sent the email). Now I am waiting for it to arrive (it hasn’t yet) so I can return it, and I’ve yet to have received the dress. I am waiting for it to arrive even if late to see how things will go; hopefully they answer.”
Top 2 Star Review on Trustpilot:
by: Carolina
“I bought two dresses and wanted to return one because I just didn’t like the way it looked. I emailed them to initiate a return and they emailed me back asking for pictures of the dress and reasons why I wanted to return it. I read all these reviews after I received the dresses but regret not doing it before. I insisted on a refund and finally, they offered me the dumbest thing. I’d have to pay the shipping cost and they would refund me 30% of the dress and give me a code for 20% off my next purchase! Unfortunately, they’ll continue making money because a lot of people don’t read reviews before buying. But this is exactly why I’ll stick to good online shops such as Lulu’s, that are always reliable. Thankfully, their stuff is low quality and cheap so didn’t lose a lot of money.”
Top 1 Star Review on Trustpilot:
by: Cath
“I ordered a few dresses for a wedding on the 3rd November. When they arrived, the quality wasn’t that great and the color wasn’t 100% the same as online. Ultimately, the dresses weren’t for me. I requested a full refund (they offer you different options, most of which you don’t get a full refund). I paid my shipping fees and the return was made. Once the dress arrived, I didn’t hear anything from Cherley, no confirmation that it had been received, even though I could see it had on the tracking link. I had to reach out to them and request my refund to be processed. They said it will take a few days to reflect (as it normally does) but I have been waiting for over 4 weeks and I still haven’t received my refund. Their communication is poor and until I receive my refund, they are extremely untrustworthy. I would not recommend buying from them.”
The Trustpilot page for Cherley indicates mixed reviews, with a total of 202 reviews and a rating of 2.2, categorized as “Poor”.
While there are positive experiences highlighted by customers regarding prompt customer service and helpful policies for exchanges, negative reviews point out issues with product quality, return processes, and communication, which may impact the brand’s reputation negatively.
Sitejabber Score: 0
BBB Score: 0
Facebook Score: 88
- Facebook URL: Facebook Link
- Facebook Name: Cherley
- Facebook Likes: 10K
- Facebook Followers: 11K
- Facebook Ratings:
- Facebook Reviews:
The Facebook page for Cherley boasts a significant following with 11K followers and 10K likes, indicating a strong engagement with the brand’s audience. While specific ratings and reviews are not provided, the substantial number of followers and likes suggests a positive reception among customers.
Cherley’s Facebook presence is robust, with a sizable following of 11K and an impressive 10K likes. The absence of ratings and reviews may indicate a focus on engagement rather than direct feedback, but the high number of followers and likes suggests a well-received brand with a dedicated following.
Instagram Score: 92
- Instagram URL: Instagram Link
- Instagram Name: cherley.official
- Instagram Posts: 648
- Instagram Followers: 135k
- Instagram Following: 18
Cherley’s Instagram page, @cherley.official, exhibits impressive engagement with 648 posts and a substantial following of 135k. With a minimal following of 18, the brand’s content likely resonates well with its audience, driving high levels of interaction and growth.
@cherley.official on Instagram demonstrates exceptional performance with 648 posts and a massive following of 135k, indicating a strong presence in the fashion community. The brand’s minimal following of 18 suggests a focus on quality content and genuine engagement, contributing to its high Instagram score.
Youtube Score: 0
Tiktok Score: 0
Cherley Clothing Red Flags
- Missing Facebook Ratings and Reviews: Absence of feedback on Facebook may indicate a lack of social proof or potential efforts to hide negative feedback.
- Non-existent TikTok Presence: With no presence on TikTok, Cherley may be missing out on a key platform for engaging with younger audiences and showcasing products.
- Lack of Sitejabber Information: Not being listed on Sitejabber or having any reviews could signal a lack of transparency or reluctance to invite customer feedback.
- BBB (Better Business Bureau) Absence: The absence of a presence on BBB raises questions about the brand’s commitment to resolving customer complaints and maintaining high standards.
- No YouTube Channel: Without a presence on YouTube, Cherley may be missing an opportunity to showcase products through video content and connect with a broader audience.
- Unverified Legitimacy: Overall, the lack of presence and reviews across multiple platforms raises concerns about the legitimacy and credibility of Cherley as a clothing brand.
Considering these red flags, potential customers should exercise caution when engaging with Cherley and conduct thorough research before making any purchases.
Final Thoughts
Cherley clothing’s legitimacy appears questionable due to the lack of substantial presence and mixed reviews on platforms such as Trustpilot, alongside missing information on BBB and Sitejabber. Potential customers should proceed with caution and conduct thorough research before making any purchases.
- Research: Before making a purchase, thoroughly research the website, including checking for customer reviews and ratings on trusted platforms.
- Secure Connection: Ensure the website has a secure connection by looking for “https://” in the URL and a padlock icon in the address bar.
- Payment Security: Use secure payment methods such as credit cards or PayPal, and avoid sharing sensitive information via email or insecure forms.
- Verify Contact Information: Check for valid contact details, including a physical address and customer support email or phone number.
- Read Policies: Review the website’s terms and conditions, privacy policy, and return policy to understand your rights and obligations as a customer.
If you have experience with Cherley clothing, please share it below to help others.
