Trust Score
With an overall score of 72, indicating an average rating, customers seem to have mixed experiences with their purchases from this brand. While some may be satisfied with their transactions, others might encounter issues. It’s advisable to carefully consider reviews and weigh the pros and cons before deciding to try this brand.
Brand Info:
- Brand Name: Florcoo
- Offering Products: Dresses, Party and Cocktail Dresses, Plus Size, Jumpsuit&Rompers, Two Pieces, Tops, Bottoms, Accessories, Swimwears, $20 Discount T-shirt
- Prices: $24.99 – $68.98
- Sale: BUY 3 GET 15% OFF, CODE:NEW15, BY THE END OF FEBRUARY; 8% OFF NO LIMITE, CODE: NEW8, BY THE END OF FEBRUARY
- Brand Owner: Not Found
- Established in: 2016
- Phone: Not Found
- E-mail: service@florcoo.com
- Address: 15 Rue des Halles, Paris, France
Trustpilot Score: 30
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- Trustpilot URL: Trustpilot Link
- Trustpilot Reviews: 87
- Trustpilot Rating Level: Unavailable
- Trustpilot Rating: Unavailable
- Trustpilot is Claimed: Unclaimed
Top 5 Star Review on Trustpilot:
by: Sarah B.
“An extensive collection of stylish gowns, exquisite jewelry pieces, leather footwear, and various other items await you. Among my recent purchases were a stunning jumpsuit, a pair of elegant earrings, and a lovely maxi dress. Each item boasted intricate patterns and exquisite designs that truly captivated my heart. I simply adore them all.”
Top 4 Star Review on Trustpilot:
by: Francisca
“Every promise made was fulfilled seamlessly, bringing me immense joy! The outstanding customer service provided ensured that all my questions and concerns were addressed promptly and effectively. It was truly a delightful experience from start to finish.”
Top 3 Star Review on Trustpilot:
by: Hollie Robinson
“I am thoroughly satisfied with the service provided by Florcoo’s online store. The communication from the moment of placing my order to its delivery was prompt and exceptionally efficient. The parcel arrived within the specified time frame, and I was impressed by the super professional packaging. The sizes of the items were as described, and the quality surpassed my expectations. I will definitely be a returning customer!”
Top 2 Star Review on Trustpilot:
Not Found
Top 1 Star Review on Trustpilot:
by:Michel’le Matthews
“The items received from this site were exceptionally tacky with poor quality overall. The sewing was subpar, evident by loose strings and pulling. With a hefty payment of $127 for items, the additional $76 for shipping feels unjustified. My recommendation: steer clear of this site whenever possible.”
The Trustpilot Score for Florcoo is 30 out of 100, based on 87 reviews. However, the rating level and specific ratings are unavailable. Among the reviews, a significant 86% of them are 1-star ratings, indicating a high level of dissatisfaction among customers.
In the top reviews on Trustpilot, positive experiences are scarce, with one reviewer praising the extensive collection and quality of products received. However, the overwhelming majority of reviews highlight significant issues such as poor quality, inadequate customer service, and unjustified shipping costs. These reviews strongly caution potential customers to avoid Florcoo whenever possible due to disappointing experiences with the site.
Sitejabber Score: 50
- Sitejabber URL: Sitejabber Link
- Sitejabber Reviews: 8
- Sitejabber Rating Level: Average
- Sitejabber Rating: 2.5
- Sitejabber is Claimed: Unclaimed
Top 5 Star Review on Sitejabber:
by: Tina C.
I’ve made multiple purchases from this store on three separate occasions, and each time, I’ve been impressed with the swift shipping and satisfactory quality of the products. With their frequent discounts, I find that I can obtain items at a reasonable price point. Overall, I’m pleased with my experience and intend to continue ordering from this store in the future.
Top 4 Star Review on Sitejabber:
Not Found
Top 3 Star Review on Sitejabber:
Not Found
Top 2 Star Review on Sitejabber:
Not Found
Top 1 Star Review on Sitejabber:
by: Pam S.
Avoid purchasing from this company at all costs! It’s a complete scam. They sent me a dress that was nothing like what was advertised – it arrived wrinkled and appeared to have been previously used. When I tried to return it, they refused to provide a return label and insisted that I pay $120 for return shipping, even though the dress was only worth $30. Additionally, their customer service was incredibly rude and unhelpful. Save yourself the trouble and buy a dress from a reputable US-based company instead of dealing with the hassle of ordering from China.
The Sitejabber Score for Florcoo stands at 50 out of 100, indicating an average rating level based on 8 reviews. While the site is unclaimed, it appears that the majority of reviews lean towards the lower end of the spectrum, with 6 out of 8 being 1-star ratings. This suggests a significant number of dissatisfied customers expressing concerns about various aspects of their experiences, such as product quality, customer service, and return processes.
Among the top reviews on Sitejabber, Tina C. shares a positive experience, highlighting swift shipping and satisfactory product quality with the benefit of frequent discounts. However, Pam S.’s review starkly contrasts with a 1-star rating, describing a distressing encounter with Florcoo, including receiving misrepresented products, encountering difficulty with returns, and facing uncooperative customer service. This review underscores significant concerns regarding the reliability and integrity of Florcoo’s operations, urging potential customers to exercise caution when considering purchases from the company.
BBB Score: 30
- BBB URL: BBB Link
- BBB Reviews: 22
- BBB Rating Level: Bad
- BBB Rating: 1
- BBB is Claimed: UnClaimed
Top 5 Star Review on BBB:
Not Found
Top 1 Star Review on BBB:
by: Pam S/p>
“I’d rate them zero stars if possible. Absolute scam. Ordered two dresses, received items completely different from what was advertised on the website. They arrived wrinkled, with an incorrect fit and color. Total waste of money. Attempted to return them, but the return process would have cost me $100 for a $30 dress. They refused to provide a refund, offered no return label, and were incredibly rude. Buyer beware, it’s a complete scam.”
The Better Business Bureau (BBB) Score for Florcoo stands at 30 out of 100, indicating room for improvement in customer satisfaction and service. With 22 reviews on BBB, the rating level is categorized as “Bad,” reflecting concerns raised by customers. Despite having an unclaimed BBB profile, Florcoo’s rating of 1 suggests significant issues with their business practices, as highlighted by negative feedback.
The top 5-star review on BBB is not available, while the top 1-star review by Pam S. describes a highly unsatisfactory experience. Pam expresses frustration with receiving misrepresented products, encountering difficulties in the return process, and facing uncooperative customer service. This review underscores concerns regarding product quality, return policies, and overall customer service standards.
Facebook Score: 85
- Facebook URL: Facebook Link
- Facebook Name: FlorCoo
- Facebook Likes: 13K
- Facebook Followers: 13K
- Facebook Ratings:
- Facebook Reviews:
With a strong following of 13K likes and followers on Facebook, FlorCoo’s presence on the platform reflects significant engagement and interest from its audience. The absence of ratings and reviews makes it challenging to gauge user satisfaction directly from the page.
FlorCoo’s Facebook page boasts a substantial following of 13K likes and followers, indicating a dedicated audience engaged with the brand’s content and offerings. However, without ratings and reviews, it’s challenging to assess user feedback and satisfaction directly through the platform.
Instagram Score: 0
Youtube Score: 0
Tiktok Score: 0
Florcoo Clothing Red Flags
- Facebook Ratings and Reviews Not Found: The absence of ratings and reviews on Facebook raises concerns about the brand’s transparency and credibility.
- Instagram Details Not Found: The lack of presence on Instagram, including the URL, name, posts, followers, and following, suggests a potential lack of engagement with customers and an inability to showcase products effectively.
- Youtube Information Not Found: The missing Youtube URL, name, subscribers, and videos indicate a missed opportunity for the brand to connect with a wider audience through video content and potentially valuable customer feedback.
- TikTok Profile Not Found: The absence of a TikTok presence, including URL, name, following, followers, and likes, signifies a potential oversight in leveraging a popular platform for engaging with younger demographics and showcasing products creatively.
- Additional Red Flag: Lack of Customer Testimonials or Reviews on External Platforms: Without feedback from customers on external platforms such as review websites or forums, it becomes challenging for potential buyers to gauge the brand’s reputation and product quality.
These red flags collectively indicate potential issues with the legitimacy and reliability of the Florcoo clothing brand. Customers should approach purchases from this brand with caution and conduct thorough research before making any transactions.
Final Thoughts
Florcoo clothing raises concerns about legitimacy due to incomplete contact information, missing owner details, and the absence of critical social media engagement, such as ratings and reviews. Proceed with caution and conduct thorough research before making any purchases.
Tips for Secure Online Shopping on New Websites
- Research the Website: Before making a purchase, investigate the website thoroughly. Look for customer reviews, ratings, and any red flags indicating potential scams.
- Check for Secure Connection: Ensure the website has a secure connection (https://) before entering any personal or payment information to protect against data breaches.
- Use Strong Passwords: Create unique and strong passwords for each online account to prevent unauthorized access to your information.
- Verify Contact Information: Confirm that the website provides valid contact information, including a physical address and customer service phone number, to reach out in case of issues.
- Review Return and Refund Policies: Familiarize yourself with the website’s return and refund policies to understand your rights as a consumer and avoid potential disputes.
- Avoid Unbelievable Deals: Be cautious of deals that seem too good to be true, as they may be scams designed to lure unsuspecting customers.
- Pay Securely: Opt for secure payment methods such as credit cards or trusted third-party payment processors to safeguard your financial information.
- Monitor Account Activity: Regularly monitor your bank and credit card statements for any unauthorized charges or suspicious activity after making a purchase.
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