Trust Score
With an overall score of 72, indicating an average rating, customers seem to have mixed experiences with their purchases. While some may be satisfied with the products and services provided by the brand, others might have encountered issues or areas for improvement. Considering the score, it might be worth exploring this brand, but it’s advisable to read reviews and consider personal preferences before making a decision.
Brand Info:
- Brand Name: Mood
- Offering Products: 15 mg Delta 9 THC Gummies, Pluto, Sleepytime Delta-9 THC Gummies, Purple Punch, 15mg Delta 9 THC Gummies, THCa Moonrocks, Wonder Bread, Hero Dose Delta-8 THC Blueberry Diesel Disposable Vape, Jealousy
- Prices: $20.00, $17.00, $35.00, $15.00, $49.00, $16.00, $45.99, $13.00
- Sale: Not Found
- Brand Owner: Not Found
- Established in: Not Found
- Phone: Not Found
- E-mail: team@hellomood.co
- Address: Not Found
Trustpilot Score: 76
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- Trustpilot URL: Trustpilot Link
- Trustpilot Reviews: 7
- Trustpilot Rating Level: Great
- Trustpilot Rating: 3.8
- Trustpilot is Claimed: Unclaimed
Top 5 Star Review on Trustpilot:
by: Justin Hughes
“I’ve ordered the good morning mix, the moonrocks, and the hero dose and have NO complaints. Everything is shipped next day with 2 day delivery and wonderfully packaged. The good morning mix is chill, the moonrocks when it’s movie night, and the hero’s dose for any other reason I want.”
Top 4 Star Review on Trustpilot:
by: Valerie LeGault
“We finally had the chance to try the products we ordered earlier, the Hero Dose Rapid Onset and the Morning Delta 9. The Hero Dose was everything it claims to be, and provided a great night’s sleep as well. The Morning Delta was a light and mellow, more uplifting than sleepy-making, and wasn’t munchy-making. We appreciated that! And the convenience of mail order, instead of having to go to a retail store, almost makes these products worth the price, which is great for us older folks, but the “almost” is why we rate the experience four instead of five stars.”
Top 3 Star Review on Trustpilot:
by:
Not Found
Top 2 Star Review on Trustpilot:
by:
Not Found
Top 1 Star Review on Trustpilot:
by: Caj
“If I could give 0 stars I would. for their abysmal customer service. the gummies are legit, but absolutely not worth the hassle. I have lupus and need them for pain. I’ve only ordered 2 times and both times my shipments were over a week late. I’m still waiting for this last one. and then never again will I order from them. their customer service team does not care and I even had my chat ended while I was in the middle of replying (since there is no phone number to call). rude as all get out! NEVER ordering again.”
A snapshot of hellomood’s Trustpilot page reveals a generally positive reputation, with a 3.8 rating considered “Great.” The majority of reviews are positive, highlighting quick shipping, quality products, and convenience.
However, there are a few negative reviews citing issues with customer service and delivery delays. Overall, the brand seems to have a solid foundation of customer satisfaction but could benefit from addressing concerns raised by a minority of customers.
BBB Score: 0
Facebook Score: 0
Instagram Score: 80
- Instagram URL: Instagram Link
- Instagram Name: hellomoodco
- Instagram Posts: 170
- Instagram Followers: 8,444
- Instagram Following: 54
With 170 posts, 8,444 followers, and following 54 accounts, hellomoodco’s Instagram presence demonstrates active engagement and a growing community. Their follower count suggests a steadily increasing interest in their brand and products.
hellomoodco’s Instagram page boasts a strong engagement rate, with a significant number of posts and a growing follower base. With regular updates and interactions, they have successfully built a thriving community interested in their offerings.
Youtube Score: 0
Tiktok Score: 0
Hellomood Red Flags
- Missing Social Media Presence: No presence on major social media platforms like Facebook, YouTube, or TikTok raises concerns about brand visibility and engagement with customers.
- BBB Information Missing: Not being listed on the Better Business Bureau (BBB) website or having a missing rating, reviews, or claimed status can suggest a lack of credibility and accountability.
- YouTube Inactivity: No presence on YouTube, including the absence of videos and subscribers, may indicate a lack of effort in engaging with customers through visual content and tutorials.
- TikTok Absence: The brand’s absence on TikTok, a popular platform among younger demographics, could signal a missed opportunity for connecting with a broader audience and showcasing products creatively.
- Trustpilot Star Ratings Missing: Not having ratings for three-star and two-star reviews on Trustpilot might indicate a selective presentation of feedback, potentially hiding negative experiences.
- Additional Red Flag: No visible online community or forums where customers can share experiences and ask questions, limiting transparency and customer support.
Considering these red flags, it’s essential for consumers to proceed with caution and conduct thorough research before engaging with the Hellomood brand.
Final Thoughts
Based on the available information, Hellomood appears to be a legitimate brand with a strong presence on Instagram and positive ratings on Trustpilot. However, the lack of presence on other platforms and missing contact details raise some concerns. Further research and customer reviews may provide a clearer picture of the brand’s legitimacy.
Tips for Secure Online Shopping on New Websites
- Research the Website: Before making a purchase, conduct thorough research on the website, including reading reviews and checking for any red flags or complaints.
- Check for Secure Connection: Ensure the website has a secure connection by looking for “https://” in the URL and a padlock icon in the browser’s address bar.
- Verify Contact Information: Confirm that the website provides valid contact information, including a physical address, phone number, and email, to reach out in case of any issues.
- Review Return and Refund Policies: Familiarize yourself with the website’s return and refund policies to understand your rights and options in case the product is not as expected.
- Use Secure Payment Methods: Opt for secure payment methods such as credit cards or PayPal, which offer buyer protection and encryption to safeguard your financial information.
- Keep Software Updated: Ensure your device’s operating system, antivirus software, and browser are up to date to protect against security vulnerabilities and malware.
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