Hellymoon Reviews: Is Hellymoon Legit? Must Read

hellymoon reviews reviews

Trust Score

October 02, 2023
Facebook Score
Instagram Score
Youtube Score
Tiktok Score
Trustpilot Score
Sitejabber Score
BBB Score

With an overall score of 50, the brand’s performance appears to be average. Customer satisfaction levels seem mixed, with both positive and negative feedback. It may be worth considering this brand, but it’s advisable to carefully review customer reviews and experiences before making a purchase decision.

Brand Info:

  • Brand Name: HELLYMOON
  • Offering Products: Homecoming Dresses, Prom Dresses, Wedding Party Dresses, Men’s Fashion, Accessories
  • Prices: Various prices for different products, ranging from US$67 to US$136
  • Sale: 10% OFF ALL Homecoming Dresses with code “AD10”
  • E-mail: service@hellymoon.com

Trustpilot Score: 56

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  • Trustpilot URL: Trustpilot Link
  • Trustpilot Reviews: 194
  • Trustpilot Rating Level: Average
  • Trustpilot Rating: 2.8
  • Trustpilot is Claimed: Claimed
5 Star Reviews
4 Star Reviews
3 Star Reviews
2 Star Reviews
1 Star Reviews

Top 5 Star Review on Trustpilot:

by: Carmella Rasmussen

As a LBD lover, I wanted one with attitude. This little black dress delivered with its faux leather trim accenting the sweetheart neckline and hem. Sleek and on-trend, it dresses up dinner dates or nights out dancing and always gets noticed. The perfect edgy option for any occasion.

Top 4 Star Review on Trustpilot:

by: Nancy Slater

Please cancel my order WBHMUK1311. I have emailed many times within the first 24 hours. Please cancel the order. Update: Thank you for all the responses. Very good customer care in the end. You need to keep in touch with customers. We are too far away to send all that money and not know what is happening. Please don’t be heartbroken.

Top 3 Star Review on Trustpilot:

by: Emilie Rodgers

I did receive the item I bought, but it was much too small. Once you try something on, though, their return policy is that you can’t return it.

Top 2 Star Review on Trustpilot:

by: Nancy Ngok

I ordered a dress and it arrived in days; however, it is too tight. I do love the dress so I want to exchange it. However, I emailed the customer service already twice and still haven’t received a response. My event is on September 29th, so I’d really like to reorder the dress or get one from somewhere else if possible. How can I return or exchange this?? My order number was WBHMUS15106.

Top 1 Star Review on Trustpilot:

by: Emily Hawthorne

I ordered 2 HOCO dresses for my daughter on 9/23 & paid for expedited shipping ($23+). Both showed ‘ships within 48hrs.’ Having heard nothing by Tuesday (9/26) afternoon, I emailed (btw-no way to contact them by phone) them to ask when my order was due to ship. Another 24hrs goes by & I forward the original email again & ask for an update (9/27). As of 4:30p on 9/28, still no response. I called my credit card company to dispute the charge but THANKFULLY Hellymoon did the right thing & removed the charge from my card on their own! But if you have a time deadline, do your homework before ordering from this company!!

Hellymoon Reviews on Trustpilot has received a total of 194 reviews, with a mixed rating of 2.8, categorized as “Average.” The reviews include a range of experiences, from positive feedback about dress quality to negative comments about customer service and order fulfillment.

It’s evident that the brand has both satisfied and dissatisfied customers, highlighting areas for potential improvement in its services and communication with customers.

Sitejabber Score: 64

  • Sitejabber URL: Sitejabber Link
  • Sitejabber Reviews: 98
  • Sitejabber Rating Level: Better
  • Sitejabber Rating: 3.2
  • Sitejabber is Claimed: Claimed
5 Star Reviews
4 Star Reviews
3 Star Reviews
2 Star Reviews
1 Star Reviews

Top 5 Star Review on Sitejabber:

by: Jessica E.

This dress is a classic piece that will never go out of style. The cut is timeless and the material is of the highest quality. It’s suitable for a variety of occasions, from weddings to business meetings to date night. I’ve received so many compliments on this dress and it always makes me feel elegant and put together. If you’re looking for a dress that you can wear for years to come, this is the one.

Top 4 Star Review on Sitejabber:

by: Irelynd M.

I ordered a dress for my hoco Sep 16th, and I ordered it around late August. It did not arrive until September 18th despite the 6-10 day shipping. It really sucked to get information from the website as far as estimated arrival, etc. all responses from customer service ARE automated. Now, I have received the dress. Let. Me. Tell. You. It is STUNNING. I am in love with it! I paid around $128 with shipping and coupon code. I give it 4 stars and not 5 because it did not arrive on time and the zipper kinda sucks. The rest of the dress is great quality, but the zipper is kinda hard to pull up when it is on your body. Overall though, so incredibly happy with it. It is stunning and looks just like the pictures. A lot of people said they never received their dress and had issues dealing with returns. I didn’t have to deal with any of that so overall my experience was pretty great. Although I deleted all emails and stuff, order number is in the subject and I added a pic of myself for reference. 🙂

Top 1 Star Review on Sitejabber:

by: Kristen M.

I ordered a dress and paid expedited shipping to get it in the week. 4 months later, still waiting on a refund! Terrible customer service. Save yourself and DO NOT order from the ‘website’

Hellymoon Reviews on Sitejabber has a total of 98 reviews, with an average rating of 3.2, categorized as “Better.” The reviews include a mix of positive feedback about dress quality, some shipping delays, and concerns about customer service.

While there are both satisfied and dissatisfied customers, the overall rating suggests that the brand’s performance on Sitejabber is relatively better than some other platforms.

BBB Score: 0

Hellymoon Red Signals

  • Lack of Contact Information: Critical information such as phone number and address for the brand is not available, which can raise concerns about transparency and customer support.
  • Absence of Foundation Date: The brand’s foundation date is not disclosed, making it challenging to assess its history and credibility.
  • Missing Brand Owner Information: The identity of the brand owner is undisclosed, leaving customers in the dark about the individuals or entities behind the business.
  • Social Media Blank: The absence of essential social media details, including Facebook name, likes, followers, ratings, and reviews, can indicate a lack of online presence and customer engagement.
  • Instagram Information Unavailable: Key Instagram metrics, such as the brand’s name, posts, followers, and following, are missing, potentially signaling an incomplete or inactive profile.
  • TikTok Data Not Provided: Critical TikTok information, including the TikTok URL, name, followers, following, and likes, is not available, potentially raising questions about the brand’s engagement with this platform.
  • BBB (Better Business Bureau) Details Missing: The brand’s BBB information, such as its URL, rating, reviews, rating level, and claimed status, is not provided, making it difficult to evaluate its reputation and reliability through this trusted source.

These red flags suggest that potential customers should exercise caution when considering interactions with the Hellymoon Reviews brand. The lack of essential contact information, social media engagement, and BBB details may indicate a potential lack of transparency and credibility. It is advisable for consumers to conduct thorough research and consider these warning signs before making any purchasing decisions.

Final Words

Based on the available information and several red flags such as missing contact details and a high percentage of one-star reviews on Trustpilot and Sitejabber, there are concerns about the legitimacy of Hellymoon Reviews. Proceed with caution and conduct further research before making any purchases.

Tips for Secure Online Shopping on New Websites

  • Do thorough research: Investigate the website’s background, reviews, and ratings to ensure its legitimacy.
  • Check contact information: Verify the availability of a valid phone number, address, and email for customer support.
  • Look for secure connections: Ensure the website uses HTTPS and has a padlock icon in the address bar to protect your data.
  • Read reviews: Analyze customer feedback and experiences on trusted review platforms before making a purchase.
  • Verify payment methods: Use secure payment options like PayPal or credit cards that offer fraud protection.
  • Watch for red flags: Be cautious of websites with missing contact details, overly discounted prices, or too-good-to-be-true offers.
  • Keep records: Save order confirmations, receipts, and tracking information for future reference.
  • Use strong passwords: Create unique and complex passwords for your online accounts to enhance security.
  • Monitor your accounts: Regularly review your bank and credit card statements for any unauthorized charges.
  • Stay updated: Keep your browser, antivirus software, and operating system up to date to protect against vulnerabilities.

If you have experience with Hellymoon Reviews, please share it below to help others make informed decisions.