Trust Score
With an overall score of 79, Owlkay demonstrates a commendable performance. While the Trustpilot reviews highlight some concerns, the majority of customers seem satisfied with their purchases, appreciating the comfort and quality of the footwear. Considering the positive aspects and the brand’s effort to engage with customers, it’s worth exploring Owlkay for innovative and comfortable footwear options. However, potential customers should be mindful of specific issues raised in reviews, especially related to returns and communication.
Brand Info:
- Brand Name: Owlkay
- Offering Products: Innovative Footwear including Owlkay Stride Harmony heel cow tendon low top shoes, Owlkay Casual All-match Hollow Slippers, OWLKAY – Premium Shoes Genuine Comfy Leather Loafers, Owlkay Flat Fashion Comfortable Shoes Leather Breathable Casual Loafers, and more.
- Prices: Varied, with examples like Owlkay Stride Harmony heel cow tendon low top shoes priced at $39.99.
- Sale: Lowest Price of the Year – Get 50% OFF Now.
- Phone: +86 13306810786
- E-mail: service@owlkay.com
- Address: RM1402. 14/F BLDG D, Wanda Plaza, Hangxing Road, Gongshu District, Hangzhou City, Zhejiang Province, CN
Trustpilot Score: 58
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- Trustpilot URL: Trustpilot Link
- Trustpilot Reviews: 235
- Trustpilot Rating Level: Average
- Trustpilot Rating: 2.9
- Trustpilot is Claimed: Claimed
Top 5 Star Review on Trustpilot:
by: Patricia Huett
“Love what I’ve bought in the past – perfect fit and so comfortable to wear,” says Patricia Huett, a satisfied Owlkay customer.
Top 4 Star Review on Trustpilot:
by: ROBYN
“Very light, just a joy to wear. Thank you,” expresses ROBYN, highlighting the comfort and satisfaction with Owlkay’s products.
Top 3 Star Review on Trustpilot:
by: Saleena
Saleena shares her experience, expressing dissatisfaction with the return process, stating, “I ordered a pair of sandals. Their website claims that ‘returns are super easy.’ I emailed them that the sandals were not comfortable for me and I cannot walk in them; therefore, I would like to return them.”
Top 2 Star Review on Trustpilot:
by: Michelle Turnley
Michelle Turnley raises an issue with address updating, stating, “You have not updated my address as I live in units. I have contacted you 3 times my number is unit 41.”
Top 1 Star Review on Trustpilot:
by: Morin Singh
Morin Singh describes a frustrating experience with Owlkay, mentioning, “Ordered a pair of sandals, unaware that it was in US currency. Immediately emailed to say do not process the order. Order was processed irrespective, and advised refund was not possible.”
Owlkay’s Trustpilot page reflects mixed reviews, with a total rating of 2.9. While some customers praise the comfort of the products, others express dissatisfaction with issues related to returns, communication, and currency awareness.
The brand has claimed its Trustpilot page, but addressing customer concerns and improving communication could enhance its overall rating and reputation.
Sitejabber Score: 0
BBB Score: 0
Facebook Score: 75
- Facebook URL: Facebook Link
- Facebook Name: Owlkay Women
- Facebook Likes: 15K
- Facebook Followers: 17K
- Facebook Ratings:
- Facebook Reviews:
With an impressive following of 17K and 15K likes, Owlkay Women’s Facebook page, titled “Owlkay Women,” is establishing a strong presence on the platform. However, the absence of ratings and reviews leaves room for further engagement and feedback.
The brand seems to be resonating well with its audience, evident in the growing number of followers. Overall, the page is doing well, but actively encouraging reviews could enhance its credibility and engagement further.
Instagram Score: 65
- Instagram URL: Instagram Link
- Instagram Name: owlkay_official
- Instagram Posts: 32
- Instagram Followers: 2,167
- Instagram Following: 15
Owlkay’s Instagram page, @owlkay_official, with 2,167 followers and 32 posts, reflects a moderate level of engagement. While the follower count is promising, there is room for increased posting frequency to maintain a more active presence.
With a relatively low following count, the brand has the potential to expand its network by connecting with more users. Enhancing the visual content strategy and boosting post frequency could contribute to a more vibrant and engaging Instagram presence for Owlkay.
Youtube Score: 0
Tiktok Score: 0
Owlkay Shoes Red Flags
- Missing Brand Foundation Date: The absence of information about the brand’s establishment date raises concerns about transparency and the brand’s history.
- Unknown Brand Owner: Without clear details about the brand owner, it becomes challenging to assess the credibility and accountability of Owlkay Shoes.
- Facebook Ratings and Reviews Not Available: The lack of Facebook ratings and reviews may indicate a limited online presence or potential efforts to hide customer feedback.
- No Youtube Presence: The absence of a YouTube channel, videos, and subscriber information raises questions about the brand’s commitment to engaging with its audience through multimedia platforms.
- TikTok Information Unavailable: The missing TikTok presence, including URL, name, followers, and likes, raises suspicions about the brand’s outreach to younger demographics and its use of trending platforms.
- Sitejabber Details Not Found: The lack of information on Sitejabber, including URL, reviews, and ratings, may indicate an avoidance of external review platforms, potentially hiding critical feedback.
- BBB Information Unavailable: The absence of Better Business Bureau (BBB) details, including URL, rating, and reviews, leaves potential customers without a reputable third-party assessment of the brand’s business practices.
- Additional Red Flag: Limited online presence and information may suggest a lack of transparency and could be a tactic employed by potentially untrustworthy entities.
Considering the multitude of missing information and red flags, consumers should exercise caution when considering Owlkay Shoes. It is advisable to conduct thorough research and potentially explore alternative brands with more transparent and verifiable details.
Final Thoughts
Owlkay Shoes presents a mixed profile with positive attributes like a diverse product range, active social media presence, and some customer reviews. However, the absence of crucial information such as the brand’s foundation date, owner details, and incomplete scores on external platforms like Trustpilot, Sitejabber, and BBB raises concerns. Proceed with caution and conduct thorough research before making a purchase.
Tips for Secure Online Shopping on New Websites
- Research the Website: Before making a purchase, thoroughly investigate the website’s legitimacy, check for customer reviews, and verify its security features.
- Check for Secure Connection: Ensure the website has a secure connection (https://) to protect your personal and payment information during transactions.
- Read Reviews: Look for reviews from other customers to gauge their experiences with the website and the quality of products or services offered.
- Review Return Policies: Understand the website’s return policies to ensure a hassle-free process in case the purchased items are not as expected.
- Use Strong Passwords: Create unique and strong passwords for your online accounts to enhance security and reduce the risk of unauthorized access.
- Keep Software Updated: Regularly update your device’s operating system, browser, and antivirus software to patch security vulnerabilities.
- Avoid Public Wi-Fi for Transactions: Conduct online transactions using a secure and private network to prevent potential interception of your sensitive data.
- Use Credit Cards Wisely: Prefer using credit cards over debit cards for online purchases; they offer better fraud protection and are easier to dispute charges.
- Monitor Bank Statements: Regularly review your bank and credit card statements for any unauthorized transactions, and report discrepancies promptly.
- Be Skeptical of Too-Good-to-Be-True Deals: Exercise caution when encountering deals that seem too good to be true, as they might be signs of potential scams.
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