Trust Score
With an overall score of 63, the brand’s performance falls into the average range. While some customers express satisfaction with their purchases, there is room for improvement in certain aspects. Potential buyers may consider exploring the brand cautiously, keeping in mind both positive and negative reviews to make informed decisions.
Brand Info:
- Brand Name: Suibstantial
- Offering Products: Women’s and Men’s Clothing (T-Shirts, Sweatshirts, Hoodies, Sweatpants, Lounge Pants)
- Prices: Range from $21.99 to $59.99
- Sale: Up to 33% OFF on selected items
- Brand Owner: Not Found
- Established in: Not Found
- Phone: Not Found
- E-mail: support@suibstantial.com
- Address: Not Found
Trustpilot Score: 66
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- Trustpilot URL: Trustpilot Link
- Trustpilot Reviews: 7
- Trustpilot Rating Level: Average
- Trustpilot Rating: 3.3
- Trustpilot is Claimed: Unclaimed
Top 5 Star Review on Trustpilot:
by: Michael M Bottoms
“Son loves them! Didn’t realize they light up so that was a nice surprise.”
Top 4 Star Review on Trustpilot:
by: Michael A Robertson
“At this price point, I was really afraid it would not fit. But actually, they were comfortable from the moment I put them on.”
Top 3 Star Review on Trustpilot:
by:
Not Available
Top 2 Star Review on Trustpilot:
by:
Not Available
Top 1 Star Review on Trustpilot:
by: Gianna Wadman
“Item was nothing like shown on the website. Website says to email them for returns. Also says 45-day return policy. Yet I received a reply directing me to a different support site that said a 7-day policy? Scam scam scam.”
Suibstantial has a mixed reputation on Trustpilot, with a 3.3 rating. While some customers praise the products for unexpected features like light-up elements, others express dissatisfaction with discrepancies between the advertised and received items.
Suibstantial’s Trustpilot page reflects a diverse range of customer experiences. Positive reviews highlight pleasant surprises and comfort in products, but negative feedback raises concerns about discrepancies and potential issues with returns, contributing to an overall average rating.
Sitejabber Score: 0
BBB Score: 0
Facebook Score: 0
Instagram Score: 0
Youtube Score: 0
Tiktok Score: 0
Suibstantial Clothing Company Red Flags
- Missing Social Media Presence: The absence of Facebook, Instagram, and TikTok profiles raises concerns about the brand’s visibility and engagement with customers on popular social platforms.
- No Social Media Metrics: The lack of data on Facebook likes, followers, Instagram posts, and other engagement metrics raises questions about the brand’s online influence and customer interaction.
- Absence on Youtube: The brand’s non-existence on YouTube suggests a missed opportunity for showcasing products, engaging with the audience through videos, and building a stronger online community.
- Trustpilot Ratings Missing: The absence of Trustpilot reviews, especially three and two-star ratings, leaves potential customers without insights into the brand’s performance and potential areas for improvement.
- Sitejabber and BBB Information Not Available: The lack of data on Sitejabber and BBB, including ratings, reviews, and claimed status, leaves potential buyers without important third-party validation and transparency.
- Overall Lack of Online Reviews: The scarcity of reviews on various online platforms, including social media and independent review sites, raises concerns about the brand’s reputation and customer satisfaction.
- Unclaimed Trustpilot Profile: The unclaimed status on Trustpilot may indicate a lack of active engagement with customer feedback and a missed opportunity to address concerns publicly.
- Multiple Missing BBB Details: The absence of BBB information, including rating, reviews, and claimed status, contributes to a lack of transparency and potential uncertainty for customers.
Considering these red flags, potential buyers should exercise caution and conduct thorough research before making any purchases from the suibstantial clothing company to ensure a safe and satisfying shopping experience.
Final Thoughts
Suibstantial clothing company raises red flags with missing contact details, social media presence, and unclaimed Trustpilot reviews. The absence of essential information and limited online reviews suggests caution, indicating a potential risk.
Tips for Secure Online Shopping on New Websites
- Research the Website: Investigate the website’s reputation, customer reviews, and overall online presence before making a purchase.
- Check Contact Information: Ensure the website provides valid contact details, including an address and phone number, to establish credibility.
- Secure Payment Options: Opt for secure payment methods, such as credit cards or trusted online payment platforms, to protect your financial information.
- Look for HTTPS and Padlock: Check for “https://” in the URL and a padlock icon in the address bar to ensure a secure and encrypted connection.
- Read Return and Refund Policies: Understand the website’s return and refund policies to be aware of your rights in case the purchased items are unsatisfactory.
- Keep Software Updated: Maintain up-to-date antivirus and anti-malware software on your device to enhance security while browsing and shopping online.
- Use Strong Passwords: Create strong, unique passwords for your online accounts to prevent unauthorized access and protect personal information.
- Monitor Bank Statements: Regularly review your bank and credit card statements to identify any unauthorized transactions promptly.
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