Trust Score
November 12, 2023
With an overall score of 76, Charles & Colvard demonstrates a good standing. Customers generally seem satisfied with their purchases, as reflected in positive reviews and a commendable online presence. Considering the positive feedback, it could be worth exploring this brand for quality fine jewelry and conscientious practices.
Brand Info:
- Brand Name: Charles & Colvard
- Offering Products: Engagement Rings, Wedding Bands, Fine Jewelry
- Prices: Variable
- Sale: Up to 50% off.
- Brand Owner: Not Found
- Established in: Not Found
- Phone: 877-202-5467
- E-mail: Not Found
- Address: Not Found
Sitejabber Score: 86
- Sitejabber URL: Sitejabber Link
- Sitejabber Reviews: 190
- Sitejabber Rating Level: Average
- Sitejabber Rating: 4.3
- Sitejabber is Claimed: Claimed
5 Star Reviews
4 Star Reviews
3 Star Reviews
2 Star Reviews
1 Star Reviews
Top 5 Star Review on Sitejabber:
by: Tam L.
“Amazing product, super happy. Looks amazing. Don’t waste and spend your money on a diamond when you don’t need to. Not sure about Charles and Colvard setting the stone, as I had it done elsewhere, but the Moissanite itself is gorgeous and nobody makes them better than CC.”
Top 4 Star Review on Sitejabber:
by: Laura G.
“My Forever Brilliant floating pendant is lovely, but too much of the time it flops forward so the gem isn’t facing out. I don’t know what to do about that and now wish I’d gotten a different setting that hangs properly.”
Top 3 Star Review on Sitejabber:
by: Lucille S.
“As an update to my previous review. I took my rings to a local jeweler. They laser soldered them together, and I have not had a problem. So as I stated in the first review, Moissy stone Yes, but take it somewhere else to have it set. You’ll love it!”
Top 2 Star Review on Sitejabber:
by: Wonder H.
“I am contacting their customer service before buying a ring from them. Here is the conversation below. I don’t mind if they are only providing 1 year warranty but don’t fool your customers by a wording game.”
Top 1 Star Review on Sitejabber:
by: Amanda D.
“My order with C&C recently was a disaster. They mailed me the wrong item. When I reached out they were rude and slow to respond. I’ve purchased from them for years, but currently just do not recommend. They sent me multiple shipments of the wrong order and then held my item hostage until I fixed their mistake. I’m sure there are way better vendors to work with at this price point.”
Sitejabber Stats Discussion: Charles and Colvard’s Sitejabber page reflects a generally positive sentiment with a 4.3 rating, deemed “Average.”
The top reviews highlight customer satisfaction, product quality, and some concerns about setting issues or customer service. The brand’s claimed status adds credibility to the reviews, providing potential customers with insights into their experiences.
BBB Score: 0
Facebook Score: 80
- Facebook URL: Facebook Link
- Facebook Name: Charles & Colvard
- Facebook Likes: 242K
- Facebook Followers: 243K
- Facebook Ratings: 4.1
- Facebook Reviews: 122
With an impressive following of 243K and 122 reviews contributing to a 4.1 rating, Charles and Colvard’s Facebook presence is notable. The engagement on their page, as reflected in the 242K likes, showcases a substantial community that appreciates their content.
Charles and Colvard’s Facebook page demonstrates a strong online presence, with a significant follower base of 243K and a high engagement level, evident from the 242K likes. The positive rating of 4.1 and numerous reviews further emphasize the brand’s popularity and satisfaction among its audience.
Instagram Score: 85
- Instagram URL: Instagram Link
- Instagram Name: harlesandcolvard
- Instagram Posts: 3930
- Instagram Followers: 47.2K
- Instagram Following: 1218
With an impressive following of 47.1K and a substantial number of 3930 posts, Charles and Colvard’s Instagram page reflects a strong social media presence. The brand’s engagement is evident through their active following and consistent posting, contributing to a robust Instagram score of 85.
Charles and Colvard’s Instagram page boasts a significant following of 47.1K, complemented by a rich content library of 3930 posts. The brand’s commitment to engaging with their audience is reflected in their strong Instagram presence, earning them a commendable score of 85.
Youtube Score: 70
- Youtube URL: Youtube Link
- Youtube Name: Charles & Colvard
- Youtube Subscribers: 2.93K
- Youtube Videos: 150
With a subscriber base of 2.93K and a library of 150 videos, Charles & Colvard’s YouTube channel presents a decent online presence. While the subscriber count is moderate, the consistent video uploads contribute to an overall respectable Youtube score of 70.
Charles & Colvard’s YouTube channel, hosting 150 videos and accumulating 2.93K subscribers, reflects a commitment to engaging content. Although the subscriber count is moderate, the brand’s dedication to maintaining an active and informative video presence earns them a solid Youtube score of 70.
Tiktok Score: 0
Charles And Colvard Red Flags
- No TikTok Presence: The absence of a TikTok profile raises concerns about the brand’s engagement with a younger audience and their marketing strategies on a popular social media platform.
- No Trustpilot Reviews: The lack of reviews on Trustpilot, a widely used review platform, makes it difficult to assess customer satisfaction and the overall reputation of Charles and Colvard.
- No Trustpilot Rating: The missing Trustpilot rating deprives potential customers of an essential metric to gauge the brand’s credibility and the quality of its products and services.
Considering these red flags, it is advisable for consumers to exercise caution and conduct thorough research before making any purchases from Charles and Colvard. Exploring additional reviews and seeking more comprehensive feedback can provide a clearer understanding of the brand’s legitimacy and customer satisfaction.
Final Thoughts
Charles & Colvard appears to be a legitimate brand with a well-established online presence, positive reviews on platforms like Sitejabber, and an active engagement on social media. However, the lack of information on Trustpilot and BBB, as well as missing contact details like email and address, may warrant cautious consideration.
- Research the Website: Investigate the website’s reputation, reviews, and customer feedback to ensure legitimacy.
- Check Contact Information: Verify the availability of clear and legitimate contact details, including an address and customer support channels.
- Look for Secure Payment Options: Choose websites that offer secure payment methods and look for the padlock symbol in the address bar for encrypted transactions.
- Read Return and Refund Policies: Understand the website’s return and refund policies to ensure you can return or exchange products if needed.
- Use Strong Passwords: Create strong and unique passwords for your accounts on the website to enhance security.
- Keep Software Updated: Ensure your device’s operating system, antivirus, and browser are up to date to protect against security vulnerabilities.
- Monitor Bank Statements: Regularly check your bank statements for any unauthorized transactions and report discrepancies immediately.
If you have experience with Charles & Colvard, please share it below to help others make informed decisions.
