Trust Score
February 24, 2024
With an overall score of 70, the rating for this brand falls into the average category. While it’s not exceptional, it’s not particularly poor either. Customers seem moderately satisfied with their purchases, although there’s room for improvement. Considering the average score, it might be worth trying this brand, but it’s advisable to research further and read reviews before making a purchase.
Brand Info:
- Brand Name: Missacc
- Offering Products: Wedding Dresses, Mother of the Bride Dresses, Prom Dresses, Wedding Party Dresses, Special Occasion Dresses, Bridesmaid Dresses, Wedding Shoes
- Prices: US$120 – US$239
- Sale: Up to 50% off (refers to part of the sale products
- Brand Owner: Not Found
- Established in: 2017
- Phone: Not Found
- E-mail: support@missacc.com, pr@missacc.com
- Address: Unit 20B2, 20/F, Guangdong Investment Tower, No. 148 Connaught Road Central, Sheung Wan, Hong Kong
Trustpilot Score: 60
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- Trustpilot URL: Trustpilot Link
- Trustpilot Reviews: 593
- Trustpilot Rating Level: Average
- Trustpilot Rating: 3.0
- Trustpilot is Claimed: Claimed
5 Star Reviews
4 Star Reviews
3 Star Reviews
2 Star Reviews
1 Star Reviews
Top 5 Star Review on Trustpilot:
by: SHAWNTAE TANELLE HOWARD
“The customer service was spot on, and the delivery was super quick. I slipped into my new dress and felt like a million bucks. Impressed by the fair prices and top-notch support!”
Top 4 Star Review on Trustpilot:
by: KENDRA CHEYENNE PRESTIA
“Received my satin prom dress and loved the fabric and fit. However, it missed the 5-star mark due to the absence of a full lining and the long tailoring time.”
Top 3 Star Review on Trustpilot:
by: mariaelena.garciaatt.net
“Love the dress. Well made and nice materials, but it’s too long and big in some areas.”
Top 2 Star Review on Trustpilot:
by: Judy Ulmer
“Not very pretty, thin material, didn’t fit well. Trouble with return policy, disappointed with the delayed delivery.”
Top 1 Star Review on Trustpilot:
by: Jay Pen
“Took over a month to arrive, awful smell, poor quality, and looked nothing like the photo. Completely deceived by the website. Absolutely horrible experience!”
Missacc has a mixed reputation on Trustpilot, with varying reviews across different star ratings. While some customers praise the quick delivery and quality of the dresses, others express disappointment with issues such as sizing, quality, and delivery delays.
The overall rating of 3.0 reflects a mixed customer sentiment, indicating room for improvement in certain areas such as product quality control and customer service.
Sitejabber Score: 20
- Sitejabber URL: Sitejabber Link
- Sitejabber Reviews: 2
- Sitejabber Rating Level: Bad
- Sitejabber Rating: 1
5 Star Reviews
4 Star Reviews
3 Star Reviews
2 Star Reviews
1 Star Reviews
Top 5 Star Review on Sitejabber:
Top 4 Star Review on Sitejabber:
Top 3 Star Review on Sitejabber:
Top 2 Star Review on Sitejabber:
Top 1 Star Review on Sitejabber:
by: Cristina
Avoid purchasing from Missacc. The dress I received was stiff and unattractive, nothing like the advertised pictures. They make returning items difficult, claiming it’s expensive to return to a Hong Kong address and requiring payment for clearance tax. Their customer service is slow, taking 2-3 days to respond. This store’s claim of easy returns within 14 days is deceptive and misleading. It’s a fraudulent establishment.
The Sitejabber score for Missacc is 20 out of 100, indicating a poor rating. Among the reviews, there are 2 in total, with all falling under the bad rating level. The distribution of reviews is as follows: 10% 1-star reviews, while there are no reviews for other rating levels.
Summarizing the Sitejabber statistics, Missacc has a low rating of 20 out of 100, with only 2 reviews available, all of which are negative, resulting in a bad rating level. The majority of reviews are 1-star, indicating significant dissatisfaction among customers.
BBB Score: 0
Facebook Score: 85
- Facebook URL: Facebook Link
- Facebook Name: Missacc
- Facebook Likes: 31K
- Facebook Followers: 31K
- Facebook Ratings:
- Facebook Reviews:
With 31K likes and followers on Facebook, Missacc has a substantial presence on the platform, indicating a decent level of engagement with its audience. However, the absence of ratings and reviews might limit the overall credibility assessment through this channel.
Missacc’s Facebook page boasts 31K likes and followers, reflecting a strong social media presence and engagement. While the high number of likes suggests popularity, the lack of ratings and reviews leaves room for potential improvement in building trust and credibility among customers.
Instagram Score: 70
- Instagram URL: Instagram Link
- Instagram Name: missaccdress
- Instagram Posts: 5
- Instagram Followers: 8,250
- Instagram Following: 0
With 8,250 followers and 5 posts, Missacc’s Instagram page demonstrates a moderate level of engagement. However, the absence of posts and a low following count may indicate a need for increased activity and outreach to enhance visibility and audience interaction.
Missacc’s Instagram presence is noticeable with 8,250 followers, although the low post count of 5 suggests limited content engagement. To improve performance, it’s advisable to increase post frequency and engagement strategies, considering the current lack of following accounts.
Youtube Score: 75
- Youtube URL: Youtube Link
- Youtube Name: MISSACC
- Youtube Subscribers: 66
- Youtube Videos: 19
With 66 subscribers and 19 videos, MISSACC’s YouTube channel demonstrates a decent level of activity. However, the subscriber count could be higher for a broader reach and increased engagement. Nevertheless, the presence of 19 videos indicates ongoing content creation efforts, contributing positively to the channel’s overall score.
MISSACC’s YouTube channel has 66 subscribers and 19 videos, reflecting a reasonable level of engagement and content production. While the subscriber count could be improved for wider visibility, the consistent video uploads suggest a commitment to providing content to the audience. Increasing subscriber numbers and diversifying content could further enhance the channel’s effectiveness in reaching and engaging viewers.
Tiktok Score: 0
Missacc Red Flags
- Facebook Ratings and Reviews: The absence of ratings and reviews on Facebook raises concerns about the brand’s credibility and customer satisfaction levels on this popular social media platform.
- TikTok Presence: The lack of presence on TikTok, a platform known for its influence on fashion and trends, may indicate a disconnect with a younger audience or a missed opportunity for engagement and promotion.
- Better Business Bureau (BBB) Details: The absence of BBB URL, ratings, and reviews raises concerns about the brand’s reputation and accountability, as BBB accreditation and reviews are often considered indicators of trustworthiness.
- Lack of External Validation: Without these crucial indicators of customer feedback and third-party assessments, potential customers may find it challenging to gauge the brand’s reliability, potentially leading to skepticism or caution when considering purchases.
Considering these red flags, it’s essential for consumers to conduct thorough research and exercise caution when engaging with the Missacc brand, as the absence of critical information could indicate potential risks or concerns about legitimacy and quality.
Final Thoughts
Based on the available data and the absence of crucial information like phone number and owner details, combined with mixed customer reviews and low scores on Trustpilot and Sitejabber, there are potential concerns regarding Missacc’s legitimacy. Further research and caution are advisable before engaging with the brand.
- Research the Website: Before making any purchases, thoroughly research the website to ensure its legitimacy. Look for reviews, check their contact information, and see if they have a physical address listed.
- Verify Secure Connection: When entering payment information, make sure the website has a secure connection. Look for “https://” in the URL and a padlock icon in the address bar.
- Use Strong Passwords: Create unique and strong passwords for your accounts on new websites. Avoid using easily guessable information like birthdays or common words.
- Enable Two-Factor Authentication: If the website offers two-factor authentication, enable it for an extra layer of security. This can help prevent unauthorized access to your account.
- Check for Trust Seals: Look for trust seals and badges from reputable organizations like Norton Secured or McAfee Secure. These indicate that the website has undergone security testing.
- Avoid Public Wi-Fi: When making online purchases, avoid using public Wi-Fi networks as they can be less secure. Instead, use a secure and private connection, such as your home Wi-Fi or mobile data.
- Review Privacy Policies: Take the time to read the website’s privacy policy to understand how your personal information will be used and protected.
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